Cisco has announced Cisco AI Defense, a pioneering solution to enable and safeguard AI transformation within enterprises. As AI technology advances, new safety concerns and security threats are emerging at an unprecedented speed which existing security solutions are unprepared to protect against. Cisco AI Defense is purpose-built for enterprises toRead More…

Webex by Cisco  has announced new AI-powered capabilities in Webex Contact Center. These new capabilities aim to help improve agent well-being and productivity, resulting in exceptional customer experiences. Stress and burnout are common in the workplace, and even more so within contact center employees. In fact, a study found agentRead More…